DVD Ripper for Mac > FAQs

Q1.What is the difference between the trial version and the registered version of the program?

The trial version and registered version are the same product, except for the limitation: Limit the output files to 3 minutes. After purchasing, you will get a registration code. Once you register the product, the free trial limitations will be removed.

Q2.What shall I do, if the registration code is invalid?

Step 1: Make sure you install correct version of our product in your computer.

Step 2: Ensure there is no trailing blank when entering the licensed E-mail and registration code and They are all zeros in the registration code, no letter O.

Step 3: Contact us ([email protected]) directly with a screenshot of the registration window for us to further analysis.

Q3.How Can I install and register in EaseFab DVD Ripper?

Step 1:Please copy and paste link below into your browser to download the full installer. Firefox is recommended.

https://www.easefab.com/download/easefab_mac-dvd-ripper.dmg

Step 2: After the installation, open the program, then click key icon at the upper-right corner to enter the Register window.

Step 3: Then, copy and paste the registration code into it, then click the Register button to go ahead. Once EaseFab DVD Ripper for Mac is registered successfully, you'll see a pop-up registration successful page.

Tips: Please ensure there's no trailing blank when entering your licensed E-mail and registration code..

Q4.I purchased the software but I didn't receive the code by email?

Generally, you will receive the registration code via e-mail within one hour after the order is successful. If you have not received it in time or lost it, please contact [email protected] (Please provide the order number). We will send the registration code to you instantly.

Q5.What can I do if my EaseFab DVD Ripper for Mac fails to update?

Step 1: Go to the Menu icon > Help > Check for updates..., After that, a Update window will pop up to see if you need to update the program. You can also click Cancel to install it next time.

Step 2: In case above method is not working, you could go to our website to and press Free download (Please first uninstall the old version from your Mac). Or you could click the link below to upgrade EaseFab DVD Ripper for Mac directly.

For Mac: https://www.easefab.com/download/easefab_mac-dvd-ripper.dmg

64bit Version: https://www.easefab.com/download/easefab_macx64-dvd-ripper.dmg

Q6.What can I do if the program fails to load a DVD?

1) If the case happens to all DVDs, you can follow the steps below to solve the problem.

1. Uninstall the program from the computer, restart the computer, delete the folder where you install the program and download the program for installation.

2. Close the anti-virus program when downloading.

3. When the set up finishes, please right-click the icon on the desk top of your computer, and choose Run as administrator.

4. Update the DVD drive on the computer. You can right-click My Computer on the desktop, select Manage > Device Manager > DVD/CD-ROM drives to find the DVD drive and right-click the drive to update it.

If your problem still cannot be solved, please contact us ([email protected]) with all files in the log folder for analysis. Here are the ways for you to find files in the log folder.

• Move your mouse cursor to the upper-right corner and click "Help" and select "Open Log", it will direct to the installation folder of this program. The log folder is in the installation path.

2) If the case happens to some DVDs only, it is maybe the encryption issue. We suggest you contact us with detailed information, including DVD name, the region code, publisher and Amazon link.

Q7.How to speed up the conversion with Mac DVD Ripper programs?

Generally, several factors, including the source file, the output settings, computer performance and configuration, influence the conversion speed. You can follow the steps below to speed up the conversion with DVD Ripper programs.

1. Set the output parameters. After loading the program, please choose the profile from Profile list to set the output parameters on the Settings window lower by clicking the Settings button. However, this will reduce the output quality.

2. Please close other programs before you start the conversion, and you can click Open to find the output file after conversion.

NOTE: You can speed up the conversion with the Use GPU encoding, which means that the conversion speed depends on the graphics card performance and the file size. In this way, you will enjoy 6 times conversion speed with H.264 output encoder when converting non-protected video files.

Q8.Can EaseFab DVD Ripper remove region codes from DVD Discs?

Of course Yes! Acting as all-region DVD ripper software, EaseFab DVD Ripper can remove region code restriction upon DVD discs. In other words, DVD disc of region A/B/C and DVD disc from region 0 to 6 can be easily ripped and converted with EaseFab DVD Ripper.

Q9.Can I use your program on another PC or Mac?

No. One license could only be used on one Windows or Mac PC. If you want to use the program on more than one PC or Mac computer, please contact us at [email protected]. We will provide you a discount on the second registration code.

Contact Support

For more questions, you can go to DVD Ripper for Mac Help Center to find your answer. If you still can't find your needed question, please contact us to get your answer.


Support Team: [email protected]



If you cannot find solutions on our official site,
please contact our support team for help.

Sales Team: [email protected] Support Team: [email protected]

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