-- I imported some video files to test and I found that with some of the files the audio is not recognized by PD10. Files imported included .avi (worked fine) and .mov (some worked but others had no audio). All the the .mov files that did not have audio were created with a Casio ZR100.
-- I just upgraded from cyberlink power director 12 to 13 and now all my black magic camera footage ".mov files" wont work in either versions. I've contacted customer support they said the files are no good,but i had them working in 12 before...? Can i convert them to another file type if so what would suit?

Cyberlink PowerDirector is a powerful video editing suite and MOV file format seems one of PowerDirector supported native video formats for import. But the weird thing is that PowerDirector will reject to import some .mov files created by iPhone, GoPro, Canon camera, DJI drone, iMovie, Final Cut Pro, and more. The error message goes like, "an unsupported format", "the file is broken", "protected video content". Or PowerDirector only imports audio from MOV files for you. You can only add the MOV video to the timeline of PowerDirector as an audio track, instead of a video track.

Fix PowerDirector MOV Import Error

Why some certain MOV video files cannot be imported in PowerDirector?

Reason 1: Your PowerDirector version is tool old to support the MOV files.

Analysis: The supported file formats depend on the version of CyberLink PowerDirector you have installed on your computer. So, if you're using an old version, please upgrade it to the newest version.

Reason 2: Your MOV files are corrupted.

Analysis: You can check whether your MOV file can be recognized and played properly using other programs. If not, repair it using a professional video repair tool.

Reason 3: Some required codec is missing so that the file format is not supported.

Analysis: This is the main cause for "PowerDirector MOV file import error". PowerDirector supports MOV files, but MOV is a multimedia container format which contains various types of data encoded using one of several different codecs. A MOV file can use MPEG-4, MJPEG, H.264, HEVC, GoPro CineForm, or other video codec for compression. To import MOV files successfully, CyberLink PowerDirector needs to be compatible with the specific codecs used in the MOV files. If not, you'll experience MOV importing error. One possible solution is to download and install certain codec packs, e.g. K-Lite Codec Pack, and sometimes this way will work.

Note: Installing a codec pack on your video editing computer may permanently mess it up unless you know what you are doing where most people who think they know what they are doing really don't. Just don't do it, there is never a need for it. Only install the one codec that you need from a reputable source. Installing a codec pack is like taking every pill in your medicine cabinet hoping one of them will cure you… one of the might but the rest could kill you!

100% Working Solution - Transcode Unrecognized MOV File to a Fully PowerDirector-Compatible Format

If you can't find the useful codec packs, then transocding MOV file is the the most effective yet easiest solution recommended by us. To do this, you can try this easy-to-use yet powerful tool - EaseFab Video Converter. This program features high efficiency and seamless conversion. It is able to work with various MOV files, no matter what codecs are wrapped in and no matter what devices record. To solve the MOV or other incompatible issues, you're suggested to download and install EaseFab Video Converter on your PC or Mac computer first.

Preparation: Free Download EaseFab Video Converter to Convert MOV to Editing-Friendly Codec

EaseFab Video Converter - One Stop Video Processing Tool for PowerDirector and NLEs

◆ Support 420+ formats, from MOV to the latest AV1
◆ Transode media files to PowerDirector-compatible codec and format
◆ Easy editing experience: cut, crop, merge, stabilize, remove fisheye distortion
◆ Support 3-level GPU acceleration to relieve the burden from CPU

How to convert problematic MOV to PowerDirector supported codec/format

The below guide takes Video Converter for Windows screenshots for example.

Step 1. Download and launch EaseFab Video Converter on Windows PC or Mac. Click Add Video to import your MOV video. Dragging and droppping works too. (Note: batch conversion is supported, so you can several mov videos to the program to convert at a time.)

Import MOV Video File(s)

Step 2. Click the Profile bar at the bottom. Choose a format preset that PowerDirector can support. And MOV (h264+aac) from Editing Software category is recommended since the output MOV H.264 files can preserve image quality with the smallest file size. You can also choose MPEG-2 or WMV as the output file.

If you want to preserve the highest image quality, you can also select Final Cut Pro (Apple ProRes 422 encoded MOV file) as the output. Please not that the Apple ProRes files can make your editing process simpler and less resource-intensive but it typically need ten times as much storage. Moreover, only the newer PowerDirector version can support Apple ProRes MOV files.

H.264 MOV or ProRes for Premiere Pro

Step 3. Hit Convert and it will begin fast video decoding, conversion and processing your MOV video at one go.

After the conversion, click "Open Folder" icon to locate the result videos. Start up Cyberlink PowerDirector 18/365 OR lower version, follow "Open Folder" > "Import Media Files" to import the converted MOV files without any trouble.

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