Video Converter > FAQs

Q1.What is the difference between the trial version and the registered version of the program?

The trial version and registered version are the same product, except for the limitation: Limit the output files to 3 minutes. After purchasing, you will get a registration code. Once you register the product, the free trial limitations will be removed.

Q2.What shall I do, if the registration code is invalid?

Step 1: Make sure you install correct version of our product in your computer.

Step 2: Ensure there is no trailing blank when entering the licensed E-mail and registration code and They are all zeros in the registration code, no letter O.

Step 3: Contact us ([email protected]) directly with a screenshot of the registration window for us to further analysis.

Q3.How Can I install and register in EaseFab Video Converter Ultimate?

Step 1:Please copy and paste link below into your browser to download the full installer. Firefox is recommended.

Step 2: After the installation, open the program, then click key icon at the upper-right corner to enter the Register window.

Step 3: Then, copy and paste the registration code into it, then click the Register button to go ahead. Meanwhile, please make sure that the Internet connection is fine while you register EaseFab Video Converter. Once EaseFab Video Converter Ultimate is registered successfully, you'll see a pop-up registration successful page.

Tips: Please ensure there's no trailing blank when entering your licensed E-mail and registration code.

Q4.I purchased the software but I didn't receive the code by email?

Generally, you will receive the registration code via e-mail within one hour after the order is successful. If you have not received it in time or lost it, please contact [email protected] (Please provide the order number). We will send the registration code to you instantly.

Q5.What can I do if my EaseFab Video Converter Ultimate fails to update?

Step 1: Go to the Menu icon > Help > Check for updates..., After that, a Update window will pop up to see if you need to update the program. You can also click Cancel to install it next time.

Step 2: In case above method is not working, you could go to our website to and press Free download. Or you could click the link below to upgrade EaseFab Video Converter Ultimate directly.

For Windows:

For Mac:

Q6.Why does the program fail to load files?

There may be various reasons causing this. To help solve this problem, please confirm info:

• Make sure that the file format is supported.

• Make sure that the file is not DRM protected, such as iTunes videos.

• Make sure that the file is not damaged.

• Try to drag and drop the video to the program and see if the program can load it successfully.

If all these don't work, please contact us at [email protected] with a copy of the files that failed to be loaded.

Q7.What can I do if the program fails to load a Blu-ray or DVD?

1) If the case happens to all Blu-ray or DVDs, you can follow the steps below to solve the problem.

· Make sure you are using the latest version of EaseFab Video Converter Ultimate.

· Make sure you have connected a Blu-ray Drive to load the Blu-ray disc or DVD.

· Make sure the system read the Blu-ray Drive and Blu-ray disc correctly.

· Make sure you have a good network.

· Uninstall the program and restart the computer. Then install the program again.

· Close the anti-virus program when downloading.

When the set up finishes, please right-click the icon on the desk top of your computer, and choose Run as administrator.

If your problem still cannot be solved, please contact us ([email protected]) with all files in the log folder for analysis. Here are the ways for you to find files in the log folder.

• Move your mouse cursor to the upper-right corner and click "Help" and select "Open Log", it will direct to the installation folder of this program. The log folder is in the installation path.

2) If the case happens to some DVDs only, it is maybe the encryption issue. We suggest you contact us with detailed information, including Blu-ray or DVD name, the region code, publisher and Amazon link.

Q8.How to Speed Up Video/Audio Conversion?

There are many factors that can affect the speed of conversion:

• The length and the size of the source file.

• Settings for output files, such as resolution and video bitrate.

• Computer configuration.

Here are some tips that can help to speed up the conversion:

1. Open the program and go to Tools > Option window. Then, enable NVIDIA GPU Acceleration Acceleration.

2. Don't run other programs on the computer while converting.

3. The higher parameter of resolution, frame rate the source video has, the longer it takes to convert it. If you want to speed up the conversion, you can choose or customize the Minimum parameters of Resolution and Video Bitrate, but the quality of your video may be affected.

Q8.Can EaseFab Video Converter Ultimate remove region codes from Blu-ray or DVD Discs?

Of course Yes! Acting as all-region Blu-ray DVD ripper software, EaseFab Video Converter Ultimate can remove region code restriction upon Blu-ray/DVD discs. In other words, Blu-ray disc of region A/B/C and DVD disc from region 0 to 6 can be easily ripped and converted with EaseFab Video Converter Ultimate.

Q10.Can I use your program on another PC or Mac?

No. One license could only be used on one Windows or Mac PC. If you want to use the program on more than one PC or Mac computer, please contact us at [email protected]. We will provide you a discount on the second registration code.

Contact Support

For more questions, you can go to Video Converter Ultimate Help Center to find your answer. If you still can't find your needed question, please contact us to get your answer.

Support Team: [email protected]

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