Sales FAQs
Find quick answers to your questions on order information, payment, license, refund , and delivery.
Pre-sale Inquiry
Payment & Refund
What is your refund policy? 
Why I haven't received the refund yet?
What if I want to use the program on another computer but I bought a single-user license?
How can I know whether the order is completed successfully?
Can I exchange it for the right product if I purchased a wrong one by mistake?
What payment methods can I choose from?
Registration
What should I do if the registration code is invalid?
What I intended to purchase is Product A, but I was sent a registration e-mail for Product B?
I have paid for the program, but why is it still showing as unregistered?
What shall I do if I don't receive the registration code after placing the order?
How to retrieve the registration code?
Sales Team: