If one of the following happen to you:

You didn't receive the registration code promptly;
You can't register the software successfully;
You lost your registration code after re-installed your computer;
Other reasons...

You're able to get the registration information through our Retrieve Registration Code using your Licensed email or Order number.

If you've lost your licensed email or the order number, or they are not recognized by our system, feel free to contact us for help.

Related FAQs

What should I do if the registration code is invalid?

What I intended to purchase is Product A, but I was sent a registration e-mail for Product B?

I have paid for the program, but why is it still showing as unregistered?

What shall I do if I don't receive the registration code after placing the order?