If you are using iPhone 4, iPhone 3GS, iPad 1,iPod Touch 4, please choose Recover from iOS Device, it supports scanning above devices without locking screen passcode:

If your device is iPhone 4S, iPad 2, New iPad, iPod Touch 5, iPhone 5/5C/5S,iPad mini, iPad with Retina display and also you are the first time to connect your device to your computer, the recovery mode of Recover from iOS Device will be invalid. The device cannot be detected without the passcode.

Related FAQs

Why no data is found via Recover from iOS Device?

What are the limitations of the trial version?

Why there is no deleted message attachment in the recovered files?

Can the data be recovered when the iOS device failed to get started?

Can the data be recovered from jailbroken device?

Why is my device read as Unknown?

Can the data be recovered when forgetting locking screen passcode for iOS device?

Can the recovered files be imported to iOS device?

Why iTunes needs to be installed when using the program?

Why no data is found via Recover from iTunes Backup?

Why cannot I connect and sync device with iTunes after losing the data?

What situations are supported to recover the data?

How to exit Device Scanning Mode (Restart device to normal)?

Why do I always get "Analyze failed" error?

Why these recovered emoticons cannot be previewed with other browser?

How to enter Device Scanning Mode with the application?