SupportFAQ CenterSale FAQs >  Why I haven't received the refund yet?

Why I haven't received the refund yet?

If you have applied for a refund and haven't received the funds yet it could be due to one or more of the following reasons.

1. There is a delay with processing your refund.

This typically occurs over bank holidays and festive seasons where banks are closed or may have a large volume of transactions to process.

Once a refund has been confirmed by us it typically takes 7 to 10 business days for the funds to be credited to your account. However depending on the transaction type it may take up to 21 days over busy festive periods.

2. A chargeback has been requested.

Once a chargeback has been requested the funds will be frozen by the payment authority (card issuer / bank etc.), until the verdict of the chargeback request has been determined.

Please contact the payment company or card issuer to request further details regarding their chargeback procedures.

3. A refund has not been issued.

EaseFab has a 90 day money back guarantee. We will normally only process a refund if your case meets the refund requirements laid out in our refund policy.

Related FAQs

Still Need Help?

Contact Us

Our team is committed to providing quality technical support. Any of your queries, comments, complaints or bugs are valuable resources to us.

Send Email to Us

Copyright © 2024 EaseFab Software Corporation. All Rights Reserved.