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Why I haven't received the refund yet?

If you have applied for a refund and haven't received the funds yet it could be due to one or more of the following reasons.


1. There is a delay with processing your refund.

This typically occurs over bank holidays and festive seasons where banks are closed or may have a large volume of transactions to process.


Once a refund has been confirmed by us it typically takes 7 to 10 business days for the funds to be credited to your account. However depending on the transaction type it may take up to 21 days over busy festive periods.


2. A chargeback has been requested.

Once a chargeback has been requested the funds will be frozen by the payment authority (card issuer / bank etc.), until the verdict of the chargeback request has been determined.


Please contact the payment company or card issuer to request further details regarding their chargeback procedures.


3. A refund has not been issued.

EaseFab has a 90 day money back guarantee. We will normally only process a refund if your case meets the refund requirements laid out in our refund policy.

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