Before trying to load a video, ensure that the format that your file is in one that is supported by our software. It is also recommended that you double check that the file works on your computer before uploading the file into the software. The link below will allow you to find out if your video is supported:

http://www.easefab.com/dvd-creator/reference.html

If your video format is listed as supported, and you are still encountering difficulty, there may be a special codec that is in the video. For these situations you may want to try a different product of ours, EaseFab Video Converter, to convert the file and then burn it.

If you are still experiencing difficulty, contact us with the video information, and a detailed description of what you experienced so that we can offer further assistance.

Related FAQs

What are the differences between the trial version and the retail version?

What kinds of blank DVD should I use for burning?

What is the fix for when the software prompts "please insert a DVD disc"?

What is the solution for the prompt "not enough space on the disc"?

What are the options if the software freezes during the burning process?

What are my options if the system says the temp folder does not have enough space?

Why will the DVD not play on my home DVD player?