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How can I know whether the order is completed successfully?

If the order is processed successfully, the payment platform will send you a confirmation e-mail. Then you need to go to your email inbox or spam folder to check the registration e-mail sent by us.


If there is no registration email for more than 12 hours after the purchase, you can retrieve the registration code information from our Support Center. If you still cannot get it, please turn to contact us for help.


Tip: It will be better for us to handle your case if you provide the Order Number and the email you used to place your order or attach the confirmation e-mail from payment platform in your first e-mail.


Related FAQs

  • What is your refund policy?
  • Why I haven't received the refund yet?
  • What if I want to use the program on another computer but I bought a single-user license?
  • Can I exchange it for the right product if I purchased a wrong one by mistake?
  • What payment methods can I choose from?
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